What types of products are listed in your catalogue?
We offer custom-printed tin boxes, gift bags, nikah nama covers, mugs & cups, card boxes and other event-specific packaging.

Can I customise the design of any item in the catalogue?
Yes — you can personalise names, dates, themes, logos, colours, and more on most items to suit your event.

How do I place an order from the catalogue?
Create an account on our website → Select product(s) → Choose customisation options → Approve the sample design → Make payment (if required) → We print & ship.

Is sample approval mandatory?
Yes — for custom-printed / personalised items we send a design sample for your approval before full production.

What happens if I spot a spelling or design error after approval?
We can’t accept liability for errors that you approved in the sample. Please check carefully before final approval.

How long does it take to deliver my order?
For most orders we aim to deliver at least 5 days before your event date (depending on size and customisation).

Do you ship internationally?
At present we only ship within Pakistan. For international orders, we handle the order but you’ll need a point-of-contact (POC) in Pakistan to receive and forward.

Which courier services do you use?
We use trusted services such as Leopards Courier or Pakistan Post for deliveries inside Pakistan.

Can I pay Cash on Delivery (COD)?
COD is available only for sample items or single gifts. For bulk or fully custom orders, a payment or advance is required after sample approval.

What payment methods do you accept?
We accept online payment gateways and COD (for eligible orders). All online transactions are processed securely.

What is your return & exchange policy?
Returns or exchanges are accepted only if the item is damaged during delivery or differs from the approved sample design. All other customisation errors (e.g., spelling) after your approval are non-returnable.

When must I report a damaged or incorrect order?
You must inform us at least 2 days before your event date to make a claim for damage or design discrepancy.

Can I change or cancel my order after it’s been approved?
Because these are custom products made to your specifications, once the sample is approved and production begins, cancellation or major change isn’t possible except under limited circumstances.

What materials do you use for your packaging items?
We use premium materials — quality paper, metal tins, printed mugs/cups, durable finishes — and all items are designed for longevity and presentation.

Can I see physical samples before placing a large order?
Yes — we offer sample options so you can approve design and material before committing to a bulk order.

How do you handle printing or design for corporate bulk orders?
Corporate orders are handled through sample approval, custom branding (logos, colours), and tailored quotes. Please contact us for details.

What if my event date changes at the last minute?
Please inform us as early as possible. While we strive for flexibility, we cannot guarantee production or delivery changes at very late notice.

Are the catalogue prices fixed?
The catalogue gives base prices. Customisation, quantity, materials and special finishes may affect final cost. Final quotes will be given after customer selects custom options.

Can I pick up my order in person?
Yes — you can visit our store at Al Noor Shopping Center, Ground Floor, Gordon College Road (China Market), Rawalpindi for sample viewing or pickup arrangements.

How do I contact you for special queries?
Email us at info@hfgifts.pk or call 0333-2573690. We are happy to discuss custom projects, bulk orders, and meet outside with sample options.